Bitbuy Login — Sign In, Troubleshoot & Recover (Canada)

Quick, secure instructions for Canadian users to sign into Bitbuy, manage two-factor authentication (2FA), and recover access if you can’t log in.

Overview

Bitbuy is a Canadian cryptocurrency exchange designed for residents of Canada. This guide covers the common Bitbuy login flow, how to use 2FA, and practical steps to resolve common sign-in problems so you can get back to trading or checking your portfolio safely.

Open the Bitbuy website or mobile app. (Ensure the URL is bitbuy.ca or you're using the official mobile app store listing.)
Click Sign In or tap the profile icon on mobile.
Enter the email address you used to register and your password.
If prompted, complete two-factor authentication (2FA) with your authenticator app or SMS code.
Once authenticated, you’ll land on your dashboard. If you use a new device, Bitbuy may require identity verification or an extra security check.

Two-Factor Authentication (2FA)

Bitbuy strongly recommends 2FA for account security. Typical options:

Authenticator app (Google Authenticator, Authy, etc.) — preferred for better security.
SMS codes — convenient but less secure than authenticator apps.

If you set up an authenticator app, keep the recovery key/backup codes in a safe place — they are essential if you lose your device.

Troubleshooting: Bitbuy Login Not Working

If you can’t sign in, try these steps in order:

Check email & password: Ensure caps lock is off and there are no stray spaces. Try pasting the password into a text editor to confirm characters.
Reset your password: Use the Forgot password link to request a reset email. Follow the instructions and create a strong, unique password.
2FA problems: If your authenticator app shows codes that don’t work, check device time settings (should be automatic). If using SMS, ensure your mobile has signal and the number on your account is correct.
Browser issues: Clear cache/cookies, disable extensions, or try a private/incognito window. Try a different browser or the Bitbuy mobile app.
Still stuck? Contact Bitbuy support with relevant details (but never share passwords or full 2FA codes in messages).

Account Recovery & Unable to Login

If you lose access to your email or 2FA device, account recovery usually involves identity verification. Typical steps Bitbuy may request:

Photo ID (driver’s licence or passport)
Selfie with ID and handwritten note (to confirm liveness)
Proof of address (if required)

Provide only information requested through official Bitbuy channels. Avoid sharing personal documents in public forums or unverified links.

Security Tips (Canada-focused)

Use a strong, unique password and a reputable password manager.
Prefer authenticator apps to SMS for 2FA.
Enable device lock and full-disk encryption on phones and laptops.
Beware of phishing emails — verify sender addresses and avoid clicking unknown links.
Keep your contact information up to date in your Bitbuy account.

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